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What is mobile data collection?

Mobile, or digital, data collection is the process of collecting any kind of data point digitally, using mobile devices like phones and tablets or a computer. With SurveyCTO, you can even collect data digitally while offline, using our offline-capable SurveyCTO Collect app on both Android and iOS mobile devices.

What languages are supported?

Your actual survey forms and questions can be in any language, even languages that use non-Latin fonts and those that have scripts that are read from right to left. SurveyCTO also supports multi-lingual forms, so you can design your forms to allow your respondents and surveyors to switch between multiple languages.

The SurveyCTO Collect Android app interface – so the main screen and buttons surveyors would see before they opened the actual survey form – is available in English, French, Spanish, Arabic, Chinese, Hindi, Bengali, Nepali, and Portuguese. If you want the actual Android app interface in additional languages, in certain cases, we can build a new version of the app with translations for the new language supported (whether we will be able to do this depends on our existing commitments and the popularity of the additional language among other users). If you would like to further discuss this option, please contact us at [e-mail]. The SurveyCTO Collect iOS app interface is only available in English.

The SurveyCTO server console and documentation, as well as the web form interface (the buttons that are independent of your survey form, which can be in any language) are available in English only at the moment. However, since the documentation is publicly-available, you can translate it on your web browser.

How do I activate a community subscription?

Step 1:

• If you are currently on a paid subscription and you wish to downgrade to a community subscription, log into the manage subscription page and click on “Downgrade to community subscription” under the “Current status” section of the page.
• If your subscription is currently inactive and you wish to reactivate on the community subscription, log in to the manage subscription page (this log in will work even for inactive subscriptions) and, once logged in, click on “Convert to community subscription” on that page.
• If your subscription is in its free trial period, log in to the manage subscription page and click on “Downgrade to community subscription” under the “Current status” section of the page.

Step 2:

• After you click the relevant link in Step 1 above, you will be asked to read through the requirements, community contract, and SurveyCTO’s terms and conditions on the next page. After reading them, click the confirmation box to continue.

Step 3:

• You will then be asked to complete your first engagement. After successfully completing the engagement, and filling in and submitting the survey form you will need to complete to do so (make sure you see the message that your submission has been submitted successfully), your community subscription will be activated.